Return & Refund Policy

We accept product returns. Our return policy allows customers to request a return within 30 business days of delivery without needing to provide a reason, as long as the product meets our return conditions.

1. Free Returns (Unused Products)

Customers may request a free return within thirty (30) days of purchase (or delivery, if later) if the product is unopened, unactivated, or unused, with all original packaging and accessories intact. A valid proof of purchase (receipt, invoice, or order confirmation) is required.


For machine products, free returns or exchanges are available within 30 days of purchase. For returns made between 31 and 60 days of purchase, if the issue is not related to product quality, only 70% of the purchase price will be refunded.

2. Defective or Damaged Products

  • If the product has a manufacturing defect or an issue caused by CyberCart™ , customers may contact our after-sales service team within 30 days of purchase for a free return and full refund, including return shipping costs.
  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
    • Return or Repair Address: X Future GmbH-XC5, Bucher Weg 18, Ahrensfelde, 16356, Germany. Call us at +0049 173 3182 382

How to Return a Product

1. Request a Return

  • Contact our Customer Service Team or use the support channels listed on the CyberCart™ Store.
  • Our team will verify if your order qualifies for a return.

2. Region-Specific Returns

3. Return Approval & Instructions

    If eligible, you’ll receive step-by-step return instructions, including:
  • Proper packaging guidelines
  • Required components/accessories (must be original and complete)
  • Confirmed return address

Refund Process

1. Refund Issuance

  • Once your returned item is received and inspected at our warehouse, we will process your refund within 5 business days.
  • You will receive a confirmation email once the refund has been issued.

2. Tracking Your Refund

  • Refunds typically reflect in your account within 2-10 business days, depending on your payment provider.
  • If you haven’t received your refund after 10 business days:
    • 1) Check your bank or credit card statement.
    2) Contact your payment provider (credit card company, PayPal, etc.), as processing times may vary.

3. Still Missing a Refund?

  • If all steps above have been followed and your refund is still not received, please contact us at support@cybercart.com for assistance ASAP.

Order Cancellation Policy

1. Fee-Free Cancellation

  • Orders canceled within 24 hours of purchase will not incur any fees.

2. Late Cancellations (After 24 Hours)

  • If your order hasn't shipped, you may still cancel it, but a transaction fee will might be applied (varies by country and payment platforms).

3. Shipped Orders

  • Once an order has been shipped, it cannot be canceled.
  • Please contact our Customer Service Team for any help via email address support@cybercart.com